Return Moteef outdoor cushions within 14 days for a refund or exchange.
Returns, exchanges and refunds
Every effort has been made to ensure the product you see online is represented as close to the real thing as possible. Please be aware that, depending on your computer's settings, screens may display colours differently to that intended. In the case that you're not satisfied with your purchase, please contact us before you return the item(s) so that we may acknowledge your issue.
Our products are made with care using quality materials considered for their end use. If you believe there is a fault with your product, you may be entitled to a refund, repair or exchange. We cover our sewing for 2 years from the date of purchase. Please contact us as soon as you feel there is a problem so that we may assess the most appropriate course of action. If, after inspection, a returned product is found to have a major manufacturing fault, Moteef will offer a full refund or replace the item and cover the replacement shipping costs. Moteef reserves the right not to repair, refund or replace any item found to be damaged through misuse, act of god or neglect.
Change of mind/Exchange
Moteef will offer an exchange or refund within 14 days of the original purchase, if you change your mind, as long as the product is in as new condition. Contact us as soon as possible to alert us of your intention.
Reasonable care should be taken to protect and ensure the product arrives back to us in its original condition. The product will not be exchanged or refunded if it is soiled, damaged or in any way deemed unfit for resale.
Exchanges for change of mind will incur return shipping costs payable by the customer. We will contact you with payment options.
Refunds will be actioned within 7 days.
Damage in transit
All products are inspected before shipping. In the unlikely event that an item you ordered arrives damaged, you may be entitled to a refund, repair or exchange. Please inspect your goods when they arrive and notify us within 48 hrs of any quality concern.
Moteef takes no responsibility for lost returns. It is the buyers responsibility to ensure that returns are packaged and sent via a trackable means.
All refunds will be paid back in Australian Dollars. Your credit card company will convert this to your local currency automatically if you are an international customer.
Address for returns
Returns should be sent via a trackable method to:
PO Box 4053, Myaree,
Perth, Western Australia 6960
Phone: 0413 398 054
Need to know more?
If you have any questions, don't hesitate to contact us via our handy email contact form.