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Perth

Designer outdoor cushions | water resistant, soft and durable | Luxe outdoor candles and summer scarves | Perth, Australia

Returns Policy

Return Moteef outdoor cushions within 14 days for a refund or exchange.

Returns, exchanges and refunds

Every effort has been made to ensure the product you see online is represented as close to the real thing as possible. Please be aware that, depending on your computer's settings, screens may display colours differently to that intended. In the case that you're not satisfied with your purchase, please contact us before you return the item(s) so that we may acknowledge your issue.

Warranty
Our products are made with care using quality materials considered for their end use. If you believe there is a fault with your product, you may be entitled to a refund, repair or exchange. We cover our sewing for 2 years from the date of purchase. Please contact us as soon as you feel there is a problem so that we may assess the most appropriate course of action. If, after inspection, a returned product is found to have a major manufacturing fault, Moteef will offer a full refund or replace the item and cover the replacement shipping costs. Moteef reserves the right not to repair, refund or replace any item found to be damaged through misuse, act of god or neglect.

Exchange or refunds
Moteef will offer an exchange or refund within 14 days of the original purchase as long as the product is in as new condition. Contact us as soon as possible to alert us of your intention.

Reasonable care should be taken to protect and ensure the product arrives back to us in its original condition. The product will not be exchanged or refunded if it is soiled, damaged or in any way deemed unfit for resale.

Postage to return the goods purchased for exchange or refund are at the customers expense and will incur return shipping costs for exchange. We will contact you with payment options. 

Refunds will be actioned within 7 days.

 

Damage in transit
All products are inspected before shipping. In the unlikely event that an item you ordered arrives damaged, you may be entitled to a refund, repair or exchange. Please inspect your goods when they arrive and notify us within 48 hrs of any quality concern.

Lost returns
Moteef takes no responsibility for lost returns. It is the buyers responsibility to ensure that returns are packaged and sent via a trackable means.

Currency
All refunds will be paid back in Australian Dollars. Your credit card company will convert this to your local currency automatically if you are an international customer.

Address for returns
Returns should be sent via a trackable method to:
Terri Ioannou
Moteef
PO Box 4053, Myaree,
Perth, Western Australia 6960


Need to know more?
If you have any questions, don't hesitate to contact us via our handy email contact form.

 

Last updated October 2017