Moteef offers free shipping Australia wide and international shipping is available.
Is insurance for international shipping included?
No, if you want to insure your package please contact us to arrange payment. Cover costs $9.60 for the first $100 of your item's specified value, plus $2.50 for each additional $100 (or part thereof).
When should I expect delivery?
In-stock items will be shipped Monday-Friday within 48 hours of ordering and we will let you know if there is a delay for any reason. Delivery can be expected within 6-10 business days depending on your location. Perth customers can expect their orders within 1-3 days.
If your order has not arrived after 10 working days of your receiving a Shipping Confirmation email, please contact us and we will attempt to locate your item. Please allow up to 21 working days if you are an international customer.
Which postal services do you use?
Moteef trusts Australia Post, Sendle and Fastway Couriers to deliver within Australia (selected at our discretion). Australia Post is used for international deliveries.
Do I have to sign for my delivery?
Our couriers prefer signature on delivery within Australia, however, at checkout you will be given the option to have your package left without one. Please be aware that if you select this option, we cannot take responsibility for any loss incurred after delivery.
In the case where your order is delivered requiring a signature, and no one is available to sign for it, redelivery will be attempted within 5 days after which you will be left a card indicating when and where you can collect it. To avoid this kind of delay, we ask that you provide an address where someone can sign for your package. A work address is acceptable.
International deliveries do not require a signature but are trackable.
Do you ship globally?
Our online store accepts orders from:
- New Zealand
- South Africa
- United Kingdom
If you would like to place an order from outside these destinations, please contact us first with the list of items you’d like to purchase so that we can source a freight quote. Payment of any duties and taxes is the responsibility of the recipient and is determined on delivery.
What are your shipping costs?
Delivery Australia-wide is FREE!
International freight costs vary depending on where you live, the weight and size of your purchase and costs are calculated at checkout. In order to keep these costs to a minimum, we suggest you purchase unfilled cushion covers from us and source outdoor quality inserts locally.
Do you ship to PO Boxes?
No we don't. Please enter a physical address for delivery.
Need to know more?
If you have any questions, don't hesitate to contact us via our handy email contact form.